FAQ

Check out our FAQ for quick and easy questions and answers. If you have more questions or concerns, please contact our customer care team for further assistance.

what is

What is XR Academy?

XR Academy is an extended reality (XR) education platform dedicated to transforming how education is delivered and consumed globally. XR Academy is where Education meets Virtual Reality, allowing learners to engage and participate directly in real-time, VR environments generated by computers. Please head to our Learn page to learn more about XR Academy’s content.

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What do I receive with XR Academy subscription?

A wide range of immersive, high quality content from cultural heritage, world history, and art, to the scientific world including space science, biological kingdoms and the human body. Our content library is constantly growing with new content and lessons from time to time. Please head to our Learn page to learn more about XR Academy’s content.

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Do I have to purchase a cardboard or an oculus to use XR Academy?

All types of VR devices such as cardboard and oculus are compatible with XR Academy for the purpose of immersive learning. However, it is not necessary for you to use one to explore and learn using XR Academy. All that is needed is a smartphone and an internet connection to begin learning.

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What do I do if XR Academy is not working or unavailable?

Check your internet connection. You must be connected to the internet to enjoy uninterrupted learning. Alternatively, you may try refreshing XR Academy. If you still face issues troubleshooting XR Academy, please get in touch with our Customer Care Team at support@xr-academy.com and we will get in touch with you as soon as possible.

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How often is new content added to XR Academy?

Our team is constantly searching and developing high quality content, and new content will be added from time to time. So, keep an eye out for new and exciting content whenever you are using XR Academy.

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How did I get subscribed to XR Academy?

By coming across one of our promotional pages and clicking on the subscribe button. XR Academy confirms your subscription to our service by sending you an SMS message to your mobile number.

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Is there a charge for using XR Academy?

You are charged at a subscription rate that is stated on the promotional page that you have visited. You may also find it in the welcome message that you received upon subscribing and the monthly SMS reminder from us.

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How do I reach out to customer care?

Our dedicated Customer Care team is more than happy to assist you with any issues as well as answering any questions you may have. Please feel free to email us at support@xr-academy.com and we will be in touch with you as soon as possible.